Customer Support

For assistance, please call or email the appropriate department below or check the Frequently Asked Questions Page

  • OnePass (Username and Password) Questions - Check the Password FAQ or call our 24/7 Support at 1-800-850-9378 and select the Password option.

  • Westlaw Research Questions and Issues - Please call our Support at 1-800-850-WEST (9378) and select Research Assistance.

    Need Live Research Assistance?

    Note: Live Chat must be accessed after signing into Once logged in look for the Live Chat link on the bottom of the Westlaw home page. For Research or Technical assistance you may also call the support at 1-800-850-WEST (9378) or Monday-Friday you may email

  • TWEN Technical Questions and Issues - Check the TWEN FAQ or call our 24/7 support line at 1-800-850-9378.

  • Training Tools - E-mail

  • Westlaw Sales - Contact a Westlaw sales rep to get sales assistance with Westlaw or other Thomson Reuters products by completing the contact sales form.

School-Specific Resources - Find your Academic Account Manager or Westlaw Student Representatives (you will need to sign-in). You can also find out about helpful trainings being offered at your school.

Have a non-urgent suggestion or complaint? We want to hear from you. Call 1-800-850-WEST (9378)

FAQ - For answers to frequently asked questions, click here.