Customer Support

For assistance, please call or email the appropriate department below or check the Frequently Asked Questions Page

  • OnePass (Username and Password) Questions - Check the Password FAQ or call our 24/7 Support at 1-800-934-9378 and select the Password option.

  • Westlaw Research Questions and Issues - Please call our Support at 1-800-850-WEST (9378) and select Research Assistance.


    Need Live Research Assistance?

    Note: Live Chat must be accessed after signing into Westlaw.com. Once logged in look for the Live Chat link on the bottom of the Westlaw home page. For Research or Technical assistance you may also call the support at 1-800-850-WEST (9378) or Monday-Friday you may email techsupport@thomsonreuters.com

  • TWEN Technical Questions and Issues - Check the TWEN FAQ or call our 24/7 support line at 1-800-486-4876.


  • TWEN Feedback and Suggestions - Please e-mail west.twensupport@thomson.com Please Note: we will normally respond to emails within 24-48 hours, excluding weekends and holidays.


  • Westlaw Hub - E-mail support@westlawhub.com.


  • Westlaw Sales - Contact a Westlaw sales rep to get sales assistance with Westlaw or other Thomson Reuters products by completing the contact sales form.





School-Specific Resources - Find your Academic Account Manager or Westlaw Student Representatives (you will need to sign-in). You can also find out about helpful trainings being offered at your school.

Contact/Feedback Form - Have a non-urgent suggestion or complaint? We want to hear from you. Your feedback will be shared with our development staff as we continually strive to improve lawschool.westlaw.com. For immediate assistance please call 24/7 support at 1-800-850-WEST (9378) or M-F you may email West.WestlawTech@ThomsonReuters.com

FAQ - For answers to frequently asked questions, click here.