Need Help?

West Academic Account Managers and Student Representatives support Westlaw and TWEN at over 200 law schools and are available to help you! Feel free to contact them with any suggestions, comments or issues. If you need immediate assistance, please contact the 24-hour support services below:

General Customer Service/ Technical Support - For questions related to general customer service or technical assistance e-mail us your question or call 1-800-850-West (1-800-850-9378).

TWEN Issues/Non-Technical Support - For non-technical issues and TWEN problems or questions, e-mail us your question or call 1-800-486-4876.

Non-Support related references:

School Resources - Find Westlaw and West resources for your school. To access select your school from the list of schools and find a host of helpful information from lab hours to training times and locations as well as your student representatives and Academic Account Managers.

Contact/Feedback Form - Have a suggestion, complaint or just want to talk? We want to hear from you. Please provide us with as much of the following information as you can. Your information and feedback is invaluable to our development staff as we continually strive to improve lawschool.westlaw.com. Thank you.

Request Training - Interested in learning the latest features of Westlaw? Curious to see what changes have been instituted in Westlaw in the last six months? Getting ready for an internship or clerk position? Request personal training from the West Academic Account Manager at your school.