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West Academic Account Managers and Student Representatives support Westlaw and TWEN at over 200 law schools and are available to help you! Feel free to contact them with any suggestions, comments or issues.

If you need additional assistance, please contact the appropriate department below:

  • OnePass (Username and Password) Questions - please call 1-800-WESTLAW (937-8529) and select the option "Are you calling about your OnePass" to be directed to the OnePass team.

  • Westlaw Research Questions and Issues - please call 1-800-REF-ATTY (733-2889).


  • TWEN Technical Questions and Issues - please call 1-800-486-4876.


  • TWEN Feedback and Suggestions - please e-mail west.twensupport@thomson.com (please note that we will normally respond within 24-48 hours (excluding weekends and holidays)).


  • TWEN Documentation - Release Notes and User Guides


  • WestlawRewards - please e-mail support@westlawrewards.com.





School-Specific Resources - Click here to find out who your Academic Account Manager or Student Representatives are (you will need to sign-in). Here, you can also find out about helpful trainings being offered at your school.

Contact/Feedback Form - Have a suggestion, complaint or just want to talk? We want to hear from you. Your information and feedback is invaluable to our development staff as we continually strive to improve lawschool.westlaw.com. Thank you.

TWEN Release Notes

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