Customer Support

For assistance, please call or email the appropriate department below or check the Frequently Asked Questions Page

  • OnePass (Username and Password) Questions - Check the Password FAQ or call our 24/7 Support at 1-800-850-WEST (9378) and select the Password option.

  • Westlaw Research Questions and Issues - Please call our 24/7 Support at 1-800-850-WEST (9378) and select Research Assistance or email West.WestlawNextResearch@ThomsonReuters.com Please Note: we will normally respond to emails within 24-48 hours, excluding weekends and holidays.


    Need Live Research Assistance?
    WestlawNext Live Chat

    Note:This live chat option should be used for Research Assistance only, for Technical Support, please call the 24/7 support at 1-800-850-WEST (9378) or M-F you may email West.WestlawNextTech@ThomsonReuters.com

  • TWEN Technical Questions and Issues - Check the TWEN FAQ or call our 24/7 support line at 1-800-486-4876.


  • TWEN Feedback and Suggestions - Please e-mail west.twensupport@thomson.com Please Note: we will normally respond to emails within 24-48 hours, excluding weekends and holidays.


  • Westlaw Hub - Check the Westlaw Hub FAQ or please e-mail support@westlawhub.com.





School-Specific Resources - Click here to find out who your Academic Account Manager or Student Representatives are (you will need to sign-in). Here, you can also find out about helpful trainings being offered at your school.

Contact/Feedback Form - Have a non-urgent suggestion or complaint? We want to hear from you. Your feedback will be shared with our development staff as we continually strive to improve lawschool.westlaw.com. For immediate assistance please call 24/7 support at 1-800-850-WEST (9378) or M-F you may email West.WestlawNextTech@ThomsonReuters.com

FAQ - For answers to frequently asked questions, click here.